Eco Cleaning

  • 0894375675
  • info@proecocleaning.ie
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Frequently Asked Questions
Everything You Need to Know Before Booking Our Cleaning Services

Q&A

We know that choosing a cleaning service comes with plenty of questions—so we’ve made it easy. Below you’ll find clear answers to the most common queries about our services, pricing, scheduling, and policies. Whether you’re booking a one-off deep clean or regular maintenance, we want you to feel confident and informed every step of the way.
Our team works across Dundalk and County Louth, offering reliable, insured, and vetted cleaning professionals. We cover everything from domestic cleaning to end-of-tenancy, carpet, and oven cleaning. If you’re wondering how to book, what’s included, or what happens if you need to cancel, it’s all here.
Still unsure about something? Reach out anytime—we’re happy to help.

What services do you offer?

We provide domestic, commercial, carpet & upholstery, mattress deep cleaning, oven cleaning one of cleaning end-of-tenancy, after-build, and deep cleaning services. Each service is tailored to your needs

What areas do you serve?

We’re based in Dundalk and serve all of County Louth and surrounding areas. If you’re unsure whether we cover your location, just reach out!

Are your staff vetted and insured?

Absolutely. All our team members are fully trained, background-checked, and insured. We prioritize professionalism, reliability, and customer trust

What do I need to provide for the cleaning?

Clients must ensure access to:
• Hot water
• Electricity
• Parking

Is there a minimum cleaning time?

Yes:
• Dundalk: Minimum 2 hours
• Outside Dundalk: Minimum 3 hours

How do payments work?

• Residential (weekly/fortnightly): Cash on the day or bank transfer within 7 days
• One-off services (carpet, oven, mattress, upholstery deep cleaning): Payment on the day via cash, transfers 
• Commercial clients:
• One-off: Payment within 7 days
• Recurring: Monthly invoice due by month-end
Dishonored cheques may incur bank/legal fees. Non-payment may result in legal action.

Can I schedule recurring cleanings?

Yes! We offer flexible plans including weekly, bi-weekly, and monthly services. Recurring for business clients must give 1 week’s notice to cancel. For Domestic cleanings We require 24-hour notice for cancellations or changes. (Full charges apply for:
• Late cancellations
• Lockouts or access issues
Deposits may be used to cover cancellation fees.)

What if I’m not satisfied with the cleaning?

If you’re unhappy, please contact us within 24 hours. We offer a free re-clean if reported promptly. Refunds are not provided if a re-clean is declined

What if something gets damaged?

Damage claims must be reported within 24 hours. We’re covered by Public Liability Insurance for accidental damage, but this does not include:
• Pre-existing faulty appliances
• Minor damages under €50
• Unstable or unreported equipment

How do I get a quote?

You can request a free, no-obligation quote through our quotation form or by calling us at +353 89 437 5675. Most quotes are delivered within 24 hours

What Cleaning Chemicals do you use?

We use cleaning products that are approved by the Health and Safety Authority (HSA) and are eco-friendly. Our solutions are carefully selected to be safe for your home, pets, and the environment—without compromising on cleaning power.
Whether it’s for carpets, kitchens, or deep cleans, we always aim for a balance between effectiveness and sustainability.